In taking about the effectiveness or the lack of effectiveness in the incentive systems, one of the reasons that a great many people have found that incentive systems have not paid off is that the incentive systems came up against the informal group organization and against the competing the conflicting reinforcement provided by the group.

You have said yourself that the group is an enormously powerful reinforcer, far more effective than any individual. would you like to comment ont he impact of informal organization and the informal group on the operation and relative ineffectiveness of many incentive system?

One question to ask is whether the group is right about it. If people are working on a piece- rate basis and the group has set a quota, presumably the schedule is having an unwarranted or even a dangerous effect. That’s one thing. And if a new person comes in and starts producing beyond the quota, he wull be punished by the others. They are protecting their own interests by refusing to let the schedule work them too hard, and they could be right.

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